How can we help?

If you previously set up a MaxVault Account for recovery, tap Forgotten Passcode? on the lock screen to request an email at that account’s address. You need access to that email account. If recovery was not set up or the email does not arrive, contact Support for help checking your options. Support cannot retrieve a passcode for you.

MaxVault keeps its files inside the app on your device and does not back them up to a Rambax server. If you delete the app or move to a new device, restore your device from an iCloud or computer backup to keep those files. We recommend enabling iCloud Backup and keeping a separate copy of anything important. You can use WiFi Transfer or Apple File Sharing to copy your files to a computer.

Apple’s device-to-device transfer or an iCloud or computer backup and restore is the simplest way to move the whole app. Before changing devices, keep a separate backup of important files. MaxVault also lets you move selected files or folders: Transfer to Device (open MaxVault on both devices on the same WiFi, then choose Transfer to Device from the item’s More menu), WiFi Transfer to a computer’s web browser, or Apple File Sharing through Finder on a Mac or the Apple Devices app on Windows.

If MaxVault is not showing Premium access, open the purchase screen and select Restore Purchase. Use the same Apple Account used for the original purchase. The purchase screen may be hidden while Premium is active. If a previous purchase is still missing, contact Support so we can check your options.